Seller reimbursement policy

If an item you send to customer is lost or damaged at a facility or by a carrier operated by Gozzey or on behalf of Gozzey, we will reimburse you for it.

Eligibility

For an item to be eligible under this policy, all of the following must be true.

• Ticket raising window open for 7 days after you received item

• Ticket raising is mandatory in all cases in gozzey.

• You have sent video item packing and unboxing with shipping label and 4 photos of damage/lost item/replaced item .

• The shipment for the item is not in canceled or deleted status.

• Seller are not permitted to dispose The item until ticket close.

Claims

If your item is eligible under this policy and we haven't already reimbursed you, you can file a reimbursement claim. The process to a file a claim varies depending on where the fulfillment process your item is lost or damaged.

Important: You must follow the applicable process described on the pages linked above and provide all requested information when you file a claim. Gozzey may decline your claim if you do not.

Reimbursements

If we determine that your reimbursement claim is valid, we will reimburse you for it.

If a reimbursement was made in error, or if a reimbursed item is later found and returned to your inventory, Gozzey reserves the right to reverse the reimbursement credit that was applied to your account.

We may dispose of any item for which we reimburse you under this policy, including by selling it. As a result, such items — including lost items that are found after reimbursement — may be listed for sale on or other channels.

Important: Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include submitting insufficiently researched or premature requests, or submitting a large number of requests in a short time. Sellers who repeatedly engage in these activities may receive delayed support on their cases or be subject to monitoring, investigation, and account action.

How we calculate reimbursement value

Important: The maximum reimbursement amount for a single unit is 5,000. Rupee For items valued at more than 5,000, we recommend that you consider buying third-party insurance.

Because item prices tend to fluctuate over time and may vary widely from seller to seller, we compare several price indicators to determine an estimated sale price for the item when calculating the reimbursement amount. The price indicators we compare are:

0-300	98%	-minus	Fixed fee + forward and reverse shipping + Gst	If completely damage/missing/replace
301-600	95%	-minus	Fixed fee + forward and reverse shipping + Gst	If completely damage/missing/replace
601-1000	92%	-minus	Fixed fee + forward and reverse shipping + Gst	If completely damage/missing/replace
1001-above	89%	-minus	Fixed fee + forward and reverse shipping + Gst	If completely damage/missing/replace