Return Policy
Gozzey
Returns Policy
Disclaimer:
In
the event of any discrepancy or conflict
Most
items purchased from sellers listed on Gozzey are returnable within
the return window, except those that are explicitly identified as not
returnable.
it
is determined that the product was not damaged while in your
possession;
the
product is not different from what was shipped to you;
the
product is returned in original condition (with
brand’s/manufacturer's box, MRP tag intact, user manual, warranty
card and accessories)
For
the products that are returned by the customer, the refund is issued
to the original payment method (in case of pre-paid transactions) or
to the bank account / as Gozzey Pay balance (in case of Pay on
Delivery orders), the details for making such refund and the
timelines are detailed in the refund policy available.
Category
Wise Returns Policy
Mobile
& Tablets
Home
& Kitchen
Appliances
Baby
Care
Beauty
care
Supplements
& Sports
Home
Decor
Personal
Care
Electronics
& Computers
Toys
& School Supplies
Fashion
& Footwear
Books
& Stationary
Car
& Motorbike
Pet
Supplies
Returns
Policy
Products
are returnable within the applicable return window if you’ve
received them in a condition that is physically damaged, has missing
parts or accessories, defective or different from their description
on the product detail page on Gozzey.
If
you report an issue with your Smartphone, Tablet, Laptop,
Television, Air Conditioner, Refrigerator, Washing Machine,
Microwave, we may schedule a technician visit to your location. This
visit is scheduled by placing an order with Gozzey through Gozzey
Home Services. Subject to Gozzey Home Services Terms and Conditions,
a resolution will be provided based on the technician's evaluation
report.
Return
will be processed only if:
it
is determined that the product was not damaged while in your
possession;
the
product is not different from what was shipped to you;
the
product is returned in original condition (with
brand’s/manufacturer's box, MRP tag intact, user manual, warranty
card and all the accessories therein).
If
you wish to return an electronic device that stores any personal
information, please ensure that you have removed all such personal
information from the device prior to returning. Gozzey shall not be
liable in any manner for any misuse or usage of such information.
Products
may not be eligible for return in some cases, including cases of
buyer's remorse such as incorrect model or color of product ordered
or incorrect product ordered.
Products
marked as "non-returnable" on the product detail page
cannot be returned.
Additional
information is not required to return an eligible order unless
otherwise noted in the category specific policy.
Products
may be eligible for replacement only if the same seller has the
exact same item in stock.
If
the replacement request is placed and the seller does not have the
exact same product in stock, we will provide a refund.
Products
purchased by international customers are not eligible for returns.
However, orders made by international customers are eligible for
refunds.
To
know about the Return window for Gozzey Business orders, please
visit here.
Note: If
you've received a non-returnable product in a damaged/defective
condition, you can contact us within 7 days from the delivery of the
product.
Categories
with associated return.
Pet
Supplies
Category |
Return Policy |
|
|
Dogs
Cats
Fish & Aquatics
Small Animals
Birds |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable- For all pets foods item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
|
Car & Motorbike
Category |
Return Policy |
Motorbike Accessories & parts
Car Accessories
Car Electronics
Car & Bike Care
|
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
|
|
Category |
Return Policy |
Smartphone
Tablets
Smartwearable
Earphone
Mobile Accessories |
7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. For device-related issues in:
Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up.
Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Category |
Return Policy |
Kitchen Appliances
Small Home Appliances |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Category |
Return Policy |
Festive Decor
Gifts
Home Lighting
Home Improvement |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Home & Kitchen
Category |
Return Policy |
Cleaning Supplies
Kitchen Storage
Kitchen , Cookware & Serve ware
Tableware & Dine ware |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Baby Care
Category |
Return Policy |
Baby Boy’s Fashion
Baby Girl’s Fashion
Baby Infate Care |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Beauty care
Category |
Return Policy |
Skin Care
Deodorants & Perfumes
Make up
Hair Care
Bath & Spa |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Supplements & Sports
Category |
Return Policy |
Health & Nutrition
Food Essentials
Sports
Exercise Fitness |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Personal Care
Category |
Return Policy |
|
|
Mens’s Grooming
Feminine Hygiene
Bath & Shower
Body
Hands & Feet Dental Care
Sexual Wellness
Tools & Accessories |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns.
|
Fashion & Footwear
Category |
Return Policy |
Men’s Wardrobe
Women’s Wardrobe
Boy’s Fashion & Footwear
Girl’s Fashion & Footwear |
7 Day Free Returns & Exchange This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi |
Non-Returnable |
Electronics & Computers
Category |
Return Policy |
Speakers
Health Care Appliances
Computer Accessories
|
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Toys & School Supplies
Category |
Return Policy |
Toys
School Supplies |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Category |
Return Policy |
Books
Stationary |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Non-Returnable: items labelled as non-returnable on the product detail page are not eligible for returns. |
Packing Material
Category |
Return Policy |
Gozzey Packing Material |
Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. |
